Nawu by Naro is based in Singapore and ships from Singapore.

Yes, we ship worldwide (except for some countries where mail services are still suspended - please check here for more info.)

However, do note that we will not be responsible for collecting nor declaring any VAT or customs tax.

At present, we do not ship to USA.

Please expect delays for international shipping, especially to the US/Canada regions.

Mail services are still suspended for certain countries - please check here for more info.

Shipping estimates:

Local (Singapore): 2 to 5 business days
United States/Canada/Europe/United Kingdom: 2 to 6 weeks
Australia/New Zealand/Oceania: 10 to 20 business days
Asia Pacific: 5 to 14 business days

Handling times:

Non-peak period: 3 to 5 business days

Peak periods: up to 10 business days. 

Pre-order: estimates will be stated on each product page. We ship local orders first (Singapore), then international orders when everything is ready.

Orders are shipped once a week as the team running this page still hold day jobs. We thank you for understanding and patience! For an urgent order, please contact us through email or Instagram DM @nawubynaro.

• For local orders, Nawu will personally deliver them, unless facing a high volume of orders/busy schedule, of which she will turn to mailing couriers for help.
  
• Any orders including charms, washi tapes, craft items (non-flat items) will be shipped in boxes and are mandatory for tracked shipping.

If you need to change or cancel your order, contact us ASAP!!!

You can reply directly to your order confirmation email, or contact us here. 

If the order has not been shipped out, we're happy to accommodate you. Otherwise we regret to inform you that we cannot allow your change/cancellation.

We do not offer exchanges or returns. If there is a defect with your item, please contact us here with your order number and unboxing proof! (.mp4 format, has to be filmed from sealed to opening.)

Natural Delay:

Delays caused by Nawu or through natural causes will be updated on social media. 

Returned Mail:

If your mail is returned to us due to issues like incorrect address, unpaid customs fees, or unclaimed mail, you can choose to either

1. Pay for the re-shipping fee (through PayPal/Wise/local payment modes)

OR

2. Receive a refund on the order minus shipping fees.

Lost Mail:

Please contact us here if you have not received your parcel after 3 months. We will open a postal enquiry.

Refunds will take place on a case-by-case basis. If they are unable to locate the parcel and we successfully make a claim, we will refund your order (up to 68 SGD only).

We are not responsible for any customs fees that may apply to your order. Please familiarize yourself with any customs procedures for your country. Note that any potential delays caused by customs are beyond our control.

If you require any extra information to release your parcel, feel free to contact us here.